The S.M.A.R.T. ™ Process for the Private Club Industry

Every successful business has adhered to a successful process.  PRMG now provides its success-proven S.M.A.R.T.™ Process to the Club Industry.  (for more information click here)   

The S.M.A.R.T.™ Process focuses on 5 main objectives:

• Providing alignment in goals between the Membership, the Board, the Club Management and Operational staff
• Developing standardized systems and processes to provide operational continuity
• Establishing common vocabulary and communication system
• Employing a rhythmic culture of continuous improvement
• Engaging objective systems for performance measurement and monitoring.

Like most management processes, S.M.A.R.T. ™ is an acronym relating to a process method that affords a continuous renewal of business objectives and supporting processes.  (for more information click here) 

• Strategize
  • Develop goals and objectives that strategically align the Board, Management and the club’s operations
• Measure
  • Measure the current situation, keep the core, and identify the key areas that require improvement
• Analyze
  • Develop an objective system of evaluation using S.M.A.R.T. Numbers (KPIs) to align the current situation with the desired goals and objectives
• Rhythm
  • Implement an improvement process that includes plans (by individual, group and/or department), communications, training, measurement of key metrics, and monitoring of performance against plan
• Tune
  • Conduct periodic reviews of program success using proven tools, adjust plans as necessary and continuously plan for further improvement

S.M.A.R.T. ™ initiatives include:

• Strategic Planning
• Membership Surveys
• Personality Assessments
• Review of Organizational Dynamics
• Development of Standardized Operating Procedures
• Employee Training
• Ongoing Financial Review
• Budget Forecasting
• Development of measurement systems including key performance indicators (KPIs or S.M.A.R.T. ™ Numbers); in order to achieve the club’s objectives.