| S.M.A.R.T. ™ Design
There’s Only 1 Chance to Get it Right
When a club decides to build anew or renovate one or more of its facilities the process can be a stressful one. With literally hundreds upon hundreds of steps that are required for completion, the reality of it is daunting. And that’s just the construction . . . what about the hundreds upon hundreds of steps that are required to transition the operations?
PRMG’s S.M.A.R.T.™ Design makes it easy. We plan and manage the transition for you.
Project Blueprint™
A team of PRMG professionals will manage the project alongside a club assigned on-site manager/administrator scheduled to be a liaison to the project.
Phase 1: Goal & Vision Alignment
- PRMG works as a team with The Planning Committee and Club Management to actively consult to establish alignment of common vision and goals between the Board and Management; and to advise and direct the in the strategic and physical planning of the new construction or renovations.
- We serve the role as “Owner’s Representative” to the Board & Management to ensure that the best interests of the Club are realized through the process.
- We create a “Project Blueprint” to outline all needed tasks with persons responsible and timeline those tasks to ensure completion timeliness and accountability.
- We assist with upcoming budgets, as they pertain to “project budgeting” for the FF&E and Labor Management; on a “go forward” basis.
|
 |
Phase 2: “Blueprint” Planning
- We’ll dentify potential pitfalls or road blocks before the project begins and utilize the identified strengths of the Management Team to get out in front of the issues before they become problems.
- As Owner Representatives, PRMG will review and assist in finalizing the architectural plans as they pertain to the new construction or renovation layout & design, to ensure that the goals of the Board & Management Team are realized.
- We’ll finalize all FF&E specifications for the new construction or renovation project.
- Finalize all smallware, china, silverware & glassware specifications for the new construction or renovation project.
|
|
Phase 3: Project Execution
- We establish a phased timeline approach to ensure each task in Project Blueprint is completed on time.
- We work as a team with the club Management to strategically plan and outline staffing requirements as it pertains to Food & Beverage operations.
- We assist the club Management Team in the transition from the onset of the new construction or renovation to the new facility operational re-launch, as it applies to the implementation of F&B policies, procedures, operational systems, minimum standards of service, training & development and all timelines and tasks associated.
- We establish communication rhythms between the Board and Management; Management and Members; as well as Management and Staff.
|
| A solid rhythm in the flow of communication is the key to operational efficiencies and success. |
|
Phase 4: Operational Re-launch
- PRMG will conduct RITZ certified management & staff training workshops to improve service practices and philosophies, for the purpose of enhancing the member experience.
- We assist the club Management in the recruiting and hiring of new management and staff members, as it applies to Food & Beverage operations.
- We oversee and assist in F&B outlet mock services prior to the opening of the new or renovated facility to ensure that all systems are running as designed.
- We assist the club Management in the reopening of the new or renovated facility, as it pertains to Food & Beverage operations.
- We then monitor all F&B operational systems, post opening, to ensure that all policies and procedures are being followed to ensure at all of the Board, Management & Membership’s food and beverage goals have been realized.
|
|
